Welcome to Bookly. By accessing or using our website and mobile application, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our platform. If you do not agree with these Terms, you must not use our services.
1. About Bookly
Bookly is an online flight booking platform that allows users to search, compare, and book airline tickets. We act as an intermediary between customers and airlines. Bookly does not operate flights and is not responsible for airline operations, delays, cancellations, or schedule changes.
2. Eligibility
By using Bookly, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into binding agreements
- All information you provide is accurate and complete
You are responsible for maintaining the confidentiality of your account credentials.
3. Booking and payments
All flight bookings are subject to airline availability and confirmation. Prices displayed may change until the booking is completed and payment is successfully processed. You agree to provide valid payment details when making a reservation.
Bookly reserves the right to cancel bookings in case of payment failure, suspected fraud, or incorrect pricing errors. Once a ticket is issued, it is subject to the airline's fare rules and policies.
4. Airline policies
All bookings made through Bookly are governed by the respective airline's:
- Cancellation policies
- Refund policies
- Rescheduling policies
- Baggage rules
- Check-in requirements
Bookly is not responsible for airline decisions regarding refunds, delays, or operational disruptions.
5. Cancellations and refunds
Cancellation and refund eligibility depend entirely on the airline's fare rules. Service fees charged by Bookly may be non-refundable. Refund timelines vary based on airline processing times and payment providers.
Bookly will assist in processing refund requests but does not guarantee refund approval.
6. User responsibilities
By using Bookly, you agree:
- Not to use the website for unlawful or fraudulent purposes
- Not to misuse or attempt to disrupt the platform
- To provide accurate traveler details (name must match passport or ID exactly)
Bookly is not responsible for denied boarding due to incorrect passenger information.
7. Pricing and errors
While we strive for accuracy, pricing or technical errors may occur. Bookly reserves the right to:
- Correct pricing errors
- Cancel bookings affected by system errors
- Request additional payment if a fare was incorrectly displayed
Users will be notified in such cases.
8. Intellectual property
All content on the Bookly website, including:
- Logos
- Design
- Text
- Graphics
- Software
is the property of Bookly and may not be copied, reproduced, or distributed without written permission.
9. Limitation of liability
Bookly is not liable for:
- Flight delays or cancellations
- Airline operational issues
- Missed connections
- Baggage loss or damage
- Immigration or visa issues
Our liability is limited to the service fee charged for the booking.
10. Third-party services
Bookly may use third-party service providers for:
- Payment processing
- Fraud prevention
- Technical infrastructure
We are not responsible for the policies or practices of third-party providers.
11. Account suspension or termination
Bookly reserves the right to suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent activity
- Provide false information
12. Modifications to terms
Bookly may update these Terms of Service at any time. Continued use of our platform after changes indicates your acceptance of the revised Terms.
13. Governing law
These Terms of Service are governed by the laws of the applicable jurisdiction where Bookly operates.
14. Contact us
If you have any questions about these Terms of Service, please contact us at support@bookly.com.
By using Bookly, you acknowledge that you have read, understood, and agreed to these Terms of Service.